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Why do we collect information?
We will collect personal information in the process of conducting business. That personal information may be obtained directly from you, via another contact in your organisation or through a third party who we believe has informed you that your details may be provided to us. We will only store your personal details if they are relevant to your organisation conducting business with us. We do not normally obtain or store information that is deemed by the Privacy Act to be "Sensitive Information".
We store personal information to ensure that we can maintain contact with the organisations with which we do business. This contact may be verbal, electronic or written. The reason for the contact may be to inform, request assistance or to maintain a relationship.
When do we use your information?
The information we collect will only be that which is necessary for the conduct of our business and our relationship with your organisation.
Information gathered by us in one instance may be used in another instance unless you expressly requested that we do not. However, we will only use the information which we receive about you for the purpose of doing business with your organisation or in connection with that purpose.
How do we collect the information?
Where practical, we will only collect information directly from you. If we collect it from another source, we will do what is reasonably possible to inform you that we have collected the information.
You may choose the contact options that you would like through our web-based marketing registration page. Modifications made by you through our registration page may take time to take effect within our databases. If you choose not to use the registration page we will market to you as if you had selected all options on the registration page, unless you advise us otherwise. If you are our only contact for your organisation and choose through the registration page to have no contact with Express Online, your organisation may not be able to do business with us.
How do we store your personal information?
Your information is held either in paper-based records or in electronic form in our databases. We take precautions to ensure the security of that information.
If your information is no longer needed, we will either delete it from our systems or de-identify it, so that it cannot be attributed to you personally.
To whom will we disclose your information?
Your personal information may be given to other organisations, such as the vendors that we represent and organisations that we use to assist us in the conduct of our business, including but not limited to couriers, marketers and our financial institutions.
How can you check the information we hold?
We will take all reasonable steps to ensure that the information we hold is accurate, and we will put into effect any changes that you ask for.
If you wish to view the personal information that we have stored please e-mail, fax or write to our Privacy Officer, Peter Stein, who will arrange for your personal information ONLY to be extracted and made available for viewing by you at an Express Online branch office (Note: This will not include any passwords or security relevant information). We will not mail or e-mail your personal information document to you but we will notify you in a timely manner when it is is available for viewing at your nearest Express Online branch office.
If through a channel of contact you are forwarded to another site or organisation Express Online is not responsible for the privacy practices or content of that site or organisation.
How do we use “cookies”?
Our web site uses cookies which are small amounts of information sent from a web server to your computer. These cookies are used to retain login and state information. We do not use cookies to track your internet activity before or after you leave the Express Online web environment. Any activity while you are at our web site may be monitored. No other company has access to our cookies.
The Express Online web environment has added security available as a default option by using Secure Sockets Layer (SSL) technology. This means that for authenticating and transacting orders on line, information you send is encrypted by your computer, and then decrypted again on our side, preventing others from accessing your private information in between.
More information on privacy legislation is available from the Federal Privacy Commissioner at www.privacy.gov.au.
Can I get more information about my personal information?
You can contact us at any of the following:
| e-Mail: | enquiries@expressonline.com.au | |
| Facsimile: | (02) 8234 7840 | |
| Post: |
Express Online
PO Box 640 Botany 1455 |
